Refund policy

All custom and special orders are ineligible for return and are final sale.

Orders eligible for return must be made within 30 days of receipt.  Please contact returns@marcogerbella.com for approval and a return shipping label. 

Once your returned piece has been received and deemed compliant to our terms and conditions, the refund will be processed.  Kindly note the shipping cost of the return will be deducted from the refund, and all the prior shipping costs are not refundable. You will receive a Credit Note notification email once the refund is processed.

All refunds will be issued to the original form of payment. All returns must include the sales receipt, original packaging and tags, and must be in the same condition as when it was received. Please repackage the items and all accessories supplied with the purchase in as close to the original condition received as possible. It is recommended to use the original packaging whenever possible. Please take care to seal the package in the best possible way to avoid accidental opening or easy tampering.

Please allow 2-3 weeks for the processing of your return and for the refund to appear on your credit card statement.